Customer Service

Prices

All prices are quoted in Canadian Dollars.

How do I know my order was received?

When we receive your order, you’ll see an Order Confirmation email followed. We’ll also follow-up with an Order Confirmation Tracking Number email message shortly. The Order Confirmation email includes a summary of your entire order, the shipping method, and shipping address.

How do I know if my order has shipped?

As soon as your order ships, we will send you a Shipping Notification email with your Tracking number. Once your order has shipped, please visit the carrier’s website to see the detailed tracking information from the shipping carrier.

Shipping

We ship to Canada and the United States, and provide a tracking number. A $10.00 standard shipping charge is applied on every order shipped in Canada and $20.00 to the United States. WE OFFER FREE SHIPPING FOR ORDERS OVER $75. Standard orders are processed once payment authorization and verification have been obtained. Orders shipped ground typically arrive in three (3) to seven (7) business days (Monday through Friday, not including holidays) depending on location and customs. For international shipments, please call for further information at 1.866.620.6628 or email us at admin@nuworldbotanicals.com.

International Shipping Terms

Your purchase of items on this website for shipping to any destination outside of Canada implies your consent to the following terms.

Items in your order that are designated for shipment to countries outside of Canada are subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The purchaser/recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Carrier or your country’s customs office.

POSSIBLE DELAYS

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.  Title and risk of loss for the items transfer to the recipient upon delivery to the common carrier in the United States. This means that as the purchaser, you are responsible for and are considered the owner of the package in tracking and tracing your package once it is tendered by the shipping carrier.

If you refuse a shipment, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Nuworld Botanicals. This amount will be deducted from your merchandise refund.

Satisfaction Guarantee

We have a 100% Customer Satisfaction Policy. Any item can be returned within two weeks of receipt of shipment for a full refund on the cost of goods (less shipping charges). Partially used products will not be credited. Refunds are applied to the original payment method used for purchase. You will receive an e-mail confirmation when your return is received and your refund is being processed. Nuworld Botanicals is not responsible for return items damaged or lost in transit. To return an item, call us anytime at 1.866.620.6628 or send us an email at admin@nuworldbotanicals.com .

Nuworld Botanicals is not responsible for return items damaged or lost in transit.

Tax Policy

If you return an item for a refund, you will also receive a refund for the taxes you paid for that item. You will not receive a refund for the taxes you paid on the shipping of that item, as the shipping and handling charges are nonrefundable once an item has been shipped. If you have questions on your invoice, please call us anytime at 1.866.620.6628 or email us at admin@nuworldbotanicals.com

Our commitment to your privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What kind of information does Nuworld Botanicals collect?

We collect information, such as name, email and postal addresses, and phone and credit card numbers from you when you visit our website, place an order online or by phone, create and save an account with us online, or participate in a promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone.

We may use your personal information in the following ways

To process and fulfill your order, including to send you emails to confirm your order status and shipment. To communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications. To administer and fulfill our contests and other promotions. To help us learn more about your shopping preferences. To help us address problems with and improve our site design, products and services. To enhance your shopping experience. To analyze trends and statistics. To protect the security or integrity of our websites and our business. To contact you if necessary. You always have the choice not to receive marketing information or calls.

How do I make choices about receiving marketing communications?

Nuworld Botanicals wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can let us know by contacting our customer service or sending us an email at admin@nuworldbotanicals.com If you change your mind, you can start receiving promotional communications from us again by contacting customer service.

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