Frequently Asked Questions
How does your online Masterclass work?
This Masterclass course is an immersive online experience which gives you the opportunity to explore natural skincare making and the business of launching a skincare brand.
What’s the fee?
The cost is $395 CAD for a 6-month subscription. This course is non-refundable.
What does the enrollment fee include?
This includes 6-months access to 21 lessons and 11 recipes. Each lesson and recipe has a video, plus downloadable supporting PDFs. All members enjoy 30% off our DIY Ingredients Shop.
Which topics are covered in the class?
This Masterclass course includes everything from how to formulate natural skincare products to selling at the retail level. The class syllabus is available on the Masterclass homepage. Scroll down to the ‘Lesson Plan’ to see a description of each lesson in the class, and scroll the “Recipes” to see the recipe tutorials. Once you’ve purchased the course you will have full access to the video lessons, PDF workbooks, assignments, recipe videos and exam.
Tell me about the video lessons?
The videos average 5-8 minutes in length and cover approximately 2.5 hours in total. There are 32 videos in total. Videos are produced right inside our flagship Oakville store where we create our own retail skincare products everyday.
- 21 Lessons Videos hitting the high points of the lesson for you. Supporting PDF documents accompany each video and contain additional information to read and study up on plus mini-assignments to help you master the lesson.
- 11 Recipes Videos go step-by-step in the recipe formulation process and gives in-depth visual instruction. We use all of the ingredients right from our store. A supporting PDF document contains a recap of the recipe including ingredients required, portion sizes, directions and method plus tips on how to make the recipe your own.
Is the printed Masterclass Workbook available to online students?
Yes. Once you’re enrolled in the program you can purchase the workbook (additional fee $45) and it will be mailed to you. Alternatively, you can simply download and print the PDFs at home.
Where can I find the ingredients I need to make the recipes?
For every recipe we teach, we sell the ingredients to make it. Having ingredients readily available will help you master the recipes and “kick-start” your own product development, while you begin your own sourcing journey. Once you’ve enrolled you will receive our exclusive 30% off coupon which can be used in our DIY Ingredients shop. We only ship our ingredients to the USA and across Canada.
How do I sign up?
You can sign up on the Masterclass page. You must be logged in first:
- On our home page and/or Masterclass page you should see the words: “Login” and “Sign up” at the top.
- Once you’re logged in, go to the Masterclass page and click on TAKE THE CLASS (green button) to make your purchase.
I’m having difficulty getting back into the course/my password isn’t working.
You must be logged in to view the course. Please go back to the home page and login using the same email and password that you used to enroll in this course. You will get locked out after 4 failed attempts. If you have forgotten your password, or you need to change it we can help you reset it. Please give us a call or send us an email to reset your password.
Will I receive a Certificate when I finish the online course?
Not automatically. In order to obtain a certificate PDF you will need to take and successfully pass the online exam. There is an additional fee to take the exam of $35. If you prefer a hardcopy certificate we can mail one to you, however there is an additional fee of $10 plus shipping.
How hard is the online exam?
The exam will challenge your knowledge and fundamental concepts, but if you actively participate in the mini-assignments and pay attention to the training, you should have no problem passing the exam. It should take you about 1 hour to complete (multiple choice and open-ended questions).
Where can I take courses from?
You can take this course anywhere in the world with an internet connection. Videos are spoken in English and PDFs are written in English.
Will I get access to all new recipes that are released after I subscribe ?
As we continue to roll-out new recipes they will become part of new series you can unlock for a fee.
How do I ask a question?
We’re super easy to do business with and we’re always happy to help! There are a few ways to get in touch with us:
- You can call us during regular business hours: Local 905.338.3259 or Toll Free at 1.866.620.6628. Our Oakville store is open Tuesday-Saturday 10am to 5pm.
- Send us an email to firstname.lastname@example.org
- Send us a direct message on Instagram @nuworldbotanicals
- Complete this contact form.
We typically respond within 12-24 hours. If you call us during store hours you will get a team member instantly.
Can I download the videos?
No, the videos are not downloadable – but they are available in your account at any time, ready for viewing (and re-watching) at any time. See our Terms of Service with regards to our copyrighted material, videos and content.
Is there a limit to how many times I can watch a class?
You can watch class video lessons and recipe tutorials as many times as you’d like as long as your Masterclass subscription is active.
Is there a time frame to complete my course?
You can complete the course at your own pace, as long as it falls within the six month window of your subscription.
Am I able to get more training?
Our founder Natalie Cascella and wellness expert Lana Marconi are available for one-on-one Masterclass Business Coaching. Private coaching sessions are held either in-person at our Oakville store, over the phone or via Skype. Additional fees apply.
What is your refund policy?
Our online Masterclass and in-store Masterclass are non-refundable courses. You can feel confident knowing that we’ve trained over 300 Masterclass students at our Oakville store.
Can I share a class?
Our Masterclass is designed to be taken individually. See our Terms of Service.
What’s the difference between your online Masterclass and the Masterclass course held at your Oakville store?
The lessons and recipes taught are the same and the workbook is the same as the online PDFs. The difference is that with the in-store class you’re physically there in-person with us and you get to make and take home 6 products that day. Our in-store Masterclass is held at our Oakville store once every 2 months only. For upcoming in-store classes visit our Workshops page.
Why is the in-store Masterclass more expensive ($450) than the online Masterclass ($395)?
With the in-store Masterclass you are getting:
- All of the raw ingredients and packaging to make and take home 6 products
- Printed hard-copy of our Masterclass Workbook
- In-person formulation training by our team of highly skilled Mixologists
- In-person business lessons taught by the CEO/Founder Natalie and Wellness Expert Lana
So what’s the upside of doing the online Masterclass?
- It works for people who simply cannot travel to our flagship Oakville store
- It’s online, so it’s available 24/7
- You can work at your own pace (you get 6 months access!)
- You can work from anywhere, mobile or desktop
- You also get a 30% off coupon which can be used to purchase our raw DIY ingredients
- You can always email or call us to if you have any questions at all, we’re always happy to help and we want you to succeed!
There are a few schools for natural skincare making out there, what makes Nuworld Botanicals Masterclass different?
- We teach entrepreneurship. We know the secret to a creating a successful skincare business involves two key characteristics: business acumen and a success mindset. If you’re serious about becoming a natural skincare entrepreneur and learning the critical-thinking and communication skills you need to succeed and mange your business, this is the course for you. Unlike other schools out there, this is not a course in theory, chemistry or aromatherapy. Nor is it a resource directory of quick contacts. Like any entrepreneur, you will be challenged to think creatively and ambitiously and step out of your comfort zone to deal with real-life business challenges.
- Practical Experience. Nuworld Botanicals Masterclass is based on practical experience- our own! Unlike other schools, we actually make, market and retail our own line of natural skincare products. We are entrepreneurs just like you. We’ve been making and selling our own natural skincare products for major retailer for 7+ years and counting. We’re sharing what it takes to move your business from the kitchen to the shelf of major retail stores like Whole Foods Market.
- Proven Retail Recipes. Our products sell in major retail stores (Well.ca, Chapters Indigo and Whole foods to name a few). We know our recipes work and succeed at the retail level because we’ve proven it. These are not random recipes pulled off the internet. We test them in our own store for months before we launch them into retail. We work with buyers everyday. We understand what they want and need in a natural skincare product. Understanding product recipes for the retail market is very different than crafting recipes for home and personal use.
- Trusted Ingredients. In this industry, ingredients are everything. We’ve proven over the past 7 years that our ingredients can be trusted and they work. Our products have been selling through retail for 7+ years now in the same stores. “Sell-through” in the retail means everything to a buyer. We also make private label aromatherapy skincare for large companies. We offer these same ingredients to you, as a Masterclass member, to help you kick-start your business and product development.
Requirements for using a mobile device?
MasterClass supports iOS mobile devices with our mobile app and mobile web.
What are the system requirements?
MasterClass requires an internet speed above 5 Mbps.
Our site is most compatible with Google Chrome, Mozilla Firefox, Microsoft Edge (11 or later) and Safari web browsers.
We recommend that students have the most recent version of their preferred web browser installed for using our site.
What browsers do you support?
We support the following desktop browsers:
- Google Chrome 36 and above
- Firefox 29 and up
- Safari 6.1 and up
- Internet Explorer 11 and up
I have more questions. Who do I reach out to?
We’re super easy to do business with and always available. If you have more questions, please contact us or call us at 1 (866) 620.6628 or our Oakville store 905.338.3259 (local). You can also email us at email@example.com. We are always happy to help!